Corporate Functions

Manager / Assistant Manager, Facilities Management (Quality Assurance)

Job Responsibilities

Take charge of insurance contracts and handle all related claims to ensure proper coverage and protection
Develop and implement comprehensive safety policies and procedures, conduct risk assessments, arrange safety training programs, manage occupational health initiatives, and ensure compliance with all relevant regulations and ordinances
Schedule and plan drills and audits to assess the operational and emergency preparedness of our tenants
Establish a robust system for reporting and documenting all incidents, accidents, and safety concerns within our organization
Conduct thorough investigations to identify root causes of incidents and recommend appropriate corrective actions
Implement and enforce proper handling, storage, and disposal procedures for hazardous materials and chemicals used within our operations, including regular calibration checks
Uphold high safety standards and prioritize compliance with applicable laws, regulations, and industry codes of conduct. They should ensure that quality practices align with legal and ethical requirements
Collaborate with stakeholders to understand their procurement needs and develop procurement plans. Determine the quantity, quality, and specifications of goods or services required and create a timeline for procurement activities
Prepare and issue RFPs or tenders to solicit bids from suppliers. Evaluate and compare proposals, negotiate terms and conditions, and select the most suitable suppliers based on cost, quality, delivery, and other relevant criteria
Negotiate and finalize contracts with selected suppliers, ensuring compliance with legal and organizational requirements. Review contract terms, pricing, delivery schedules, and service level agreements. Monitor supplier performance to ensure adherence to contractual obligations
Monitor procurement costs and identify opportunities for cost savings without compromising quality. Prepare and manage procurement budgets, track expenditures, and provide regular reports on procurement performance
Oversee the function of our IOC app and customer hotline, ensuring their smooth operation and efficient response to customer inquiries and concerns
Act as the primary point of contact for addressing service requests, resolving complaints, and ensuring overall customer satisfaction
Identify and implement process improvements, best practices, and technological advancements or system enhancements to increase operation efficiency and customer satisfaction

Job Requirements

Min. of 5 years of exp. in similar roles from a fast-paced and customer-oriented environment
Bachelor's Degree in a related discipline such as quality management, industrial engineering, business administration
Higher-level degrees or certifications in quality management or related fields can be advantageous
Strong knowledge of quality management principles, methodologies, and frameworks such as ISO 9001
Prior experience in quality assurance is highly desirable such as operational auditing, implementing quality control processes, emergency preparedness and managing quality improvement initiatives
Excellent analytical and problem-solving skills, with abilities to investigate and recommend effective corrective actions
Strong organizational skills and attentive to detail, with the ability to establish and maintain comprehensive reporting and documentation systems
Exceptional communication and interpersonal skills, with the ability to effectively collaborate with internal teams and external stakeholders

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