Corporate Functions

IT Service Specialist

Job Responsibilities

Managing a service team to perform end-user IT operation, service operation & maintain and assist the team staff to perform the service requirements;
Managing the team operation to fulfil operation tasks including IT Service Desk / Desktop O&M / Network Maintenance/ Engine Room Operation / Server and Operating System Operation/ Printing Service/ Access Control / CCTV Control etc.;
Day-to day operational control over the Incident Management and Service Request Fulfilment processes and procedures across the service team, and provide technical advice if require;
Managing the service operation to meet the corresponding service level agreement (SLA);
Managing the team to deliver projects including Regular Patch management, Windows update, PC refreshment;
Develop and maintain operational procedures and performance statistics/ reports;
Delivering service in best practice to achieve the defined service level;
Resource planning and utilization control;
Process review to refresh the workflow regularly.

Job Requirements

Bachelor Degree or above, with 3 years IT Service Desk experiences;
Knowledge in Microsoft Windows, Network Design, Engine Room Design is highly preferred;
Sense of new technologies trend, able to gain insight into new technologies and introduce and learn new products.
Be able to quickly introduce new solutions to help business departments improve work efficiency and reduce operating costs;
Project management, with experience in IT engine room construction planning and management, new IT weak-current project planning and management, and new product introduction and introduction;
Good people management skill, good at communication, and be able to establish good cooperation relationships with others and peripheral departments.
Experience in leading small teams, lead and motivating team members to meet the goal together, and organize training to the team;
Good analytical skill with objective thinking and strong willingness to initiate and drive changes across all levels;
Strong customer service and detailed mind, assertive and result-oriented; able to follow through tasks until completion independently;
Demonstrated strong presentation skill with high degree of maturity & sense of responsibility;
Good command of written and spoken Cantonese and English. Mandarin is an advantage;
Proficiency in MS Office applications; with IT technical background/ solid experience is definitely an advantage;
With VM/HCIP/CCNP/MCSA/MTA/MCSE/PMP or related certification is definitely an advantage;
Immediate available is preferred.

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