Office IT Lead/Manager (Regional Exposure)
Job Responsibilities
- Handle Daily Users Onboard/Offboard process
- Maintain and support office Network Infrasturcture and Hardware to ensure user normal operation (WAN, LAN, Firewall, Layer 3 / 2 Network Switching, Wireless System…)
- Maintain and support office Users Workstation (PC/Laptop) and various Office IT Equipment life-cycle and availability
- Handle Procurement process for IT Equipment / Project based on ISO Audit Standard
- Coordinate and maintain office Meeting Rooms VC and AV System Setup
- Coordinate with Telecom Service (ISP) Vendors to ensure Offices Telco Circuits availability (Internet, IDAP, ISDN, PSTN or etc)
- Coordinate and troubleshoot for Office Structured Cabling System
- Daily System Administration and support (Accounts creation, termination, etc...)
- Documentation (Inventory, IT Drawings, IT related documentation)
- Troubleshooting for IT Equipment and inquiries of users
- Communication with IT Vendors in various categories
Job Requirements
- Degree or certificate holder in Information Technology or related disciplines
- Qualification in CCNA, CCNP, MCSE, MCP, MCITP is an advantage
- A minimum of 8 years of solid experience in IT Technical Support, System Administration, with at least 3 years experience in managing global IT support team
- Experienced in Procurement Procedure for IT Equipment and vendors / ISP communication
- Experienced in Google Workspace is an advantage
- Experienced and knowledge in Networking (Firewall, Core/Access Switching, etc…), On Perm / Cloudbase Server and IP/Cloud PABX System Concept, Connection and Installation
- Solid experience in AV VC System Concept, Design and Technical Troubleshooting
- Experience in MacOS/Windows Installation, Administration and maintenance
- Basic knowledge of IT Server/Comms Room Infrastructure and Structured Cabling System
- Knowledge MS Office 365 (Words, Excel, PowerPoints…)
- Good communication skills in English and Cantonese. Proficiency in Mandarin will also be highly preferred
- Independent, self-motivated, well organized and able to work under pressure
- Available to standby earlier per management request