Hardware Engineer
Job Responsibilities
- Provide exceptional technical support to customers, addressing their inquiries and issues related to our AI in-memory computing products, Instinct Software, and SDKs.
- Collaborate closely with customers to assist in integrating our hardware design into customer’s product.
- Identify and troubleshoot technical challenges, delivering effective solutions to customer problems and ensuring their satisfaction.
- Create and maintain technical documentation, including user guides and FAQs, to aid customers in utilizing our products effectively.
- Act as a bridge between customers and product development teams, conveying customer feedback, feature requests, and improvement suggestions.
- Maintain in-depth knowledge of our AI in-memory computing solutions, staying up to date with product updates, enhancements, and industry trends.
- Provide training to customers on the proper use and best practices of our products, ensuring they maximize their potential with our hardware circuits.
- Collaborate with the Business Development team to support pre-sales activities, including technical presentations, demonstrations, and customer discussions.
- Fosters Long-term relationships with customers, ensuring they receive ongoing technical support, updates, and assistance.
- Offer guidance to customers on optimizing the performance of their applications through our solutions.
- Monitor and report software bugs or issues to the development team, ensuring prompt resolution and customer satisfaction.
- Collaborate with Device and Test Engineering, Product Management, and other cross-functional teams to ensure the alignment of customer needs with product hardware development.
Job Requirements
- Mayjor in Computer Science, Computer Engineering or Electronics Engineering.
- Design experience in schematic and PCB hardware
- Proficient in CAD/CAE software like Altium Designer, PADS.
- Strong analytical and problem-solving skills in electronics hardware.
- Ability to work in a startup environment and work both independently and as a team
- Ability to provide technical leadership to other members of the engineering team