HKSTP Pay

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HKSTP Pay

Experience the future of shopping using HKSTP Pay, which is an innovative payment system that utilises palm vein technology for secure authentication and faster payments. Just put your hand on the scanner to enjoy a seamless experience from dining to payment!

Download the app now to register for HKSTP Pay and refer to the terms and conditions for details.

How to register for HKSTP Pay

Step 1:

Download the HKSTP App.

Download here

Step 2:

Open HKSTP App, and select the “Me” section in order to register or log in with OnePass.

For existing OnePass users:

If you already have OnePass account, simply login directly.

step-2_login-or-register-onepass-account-2

For new OnePass users:

If you do not have an OnePass account yet, click “Sign up now”. You will be prompted to Input unique User ID, password, and nickname. Note: Password must be 8-16 characters long, containing small letters, capital letters and numbers. It also cannot contain the username. Note: Agreement to OnePass Terms of Use and Privacy Policy is required to continue.

Step 3:

Set up transaction password. Note: You must register and log into your OnePass account in order to set up a transaction password. Note: For first time users, you must accept the “Terms and Conditions” in order to proceed. Next, input your transaction password. This 6-digit password will be stored locally in your device, and is used whenever you make a payment via the App.

Step 4:

Add a payment cards to the HKSTP App After setting up the transaction password, you may add a payment cards to the App. Click “Add now”, and you will be directed to an external website.

Step 5:

Input your payment cards details. Note: A credit amount HKD 0.1 will be charged at your payment cards for authentication purposes. Your payment cards will be reflected in the App afterward.

Step 6:

Visit the self-service kiosk at Science Park (G/F atrium of Building 1E, outside Uncle Ball Dim Sum) to complete your registration.

Linking your card to a restaurant

Step 1:

In the HKSTP App, go into the "Dining” section and find the restaurant where you wish to use HKSTP Pay. Tap the restaurant.

Step 2:

Tap “Add HKSTP Pay”

Step 3:

Tap “Add now”.

Step 4:

You’ll be redirected to an external website. Follow the instructions to add your payment cards. And you’re all done! Happy dining!

FAQ

Q1. Why is my palm vein data being registered?

Palm vein authentication technology uses the unique palm vein pattern in a person's hand to verify their identity. It offers a high level of accuracy and security, and your palm vein data will be used for identity verification and transaction authorisation.

Q2. What should I do if my HKSTP Pay is stolen or there is a security breach?

Even if your palm vein data is stolen, it cannot be used for identity verification as it is a set of unidentifiable data. The palm vein data must be linked to your OnePass account for use with the electronic wallet in the HKSTP App.

If necessary, you can delete your palm vein data and unlink it from the electronic wallet in the HKSTP App at any time.

Q3. How long does the HKSTP Pay registration take?

The HKSTP Pay registration process takes approximately 1 to 3 minutes.

If you have not previously downloaded the HKSTP App, the registration process will take approximately 15 minutes.

Q4. Will the palm vein registration process cause any harm or discomfort to my palm?

No, the registration process uses an image sensor to capture vein patterns, which is non-invasive and does not cause any harm or discomfort to your palm.

Q5. Is it possible to register my palm vein data without authorisation?

No, as palm veins are located inside the body, it is not possible to scan your hand and register palm vein data without your knowledge.

Q6. Is there any age restriction for palm vein registration?

Due to the requirement of linking with payment cards in the electronic wallet, only individuals who hold payment cards are eligible for registering their palm vein.