Development Intern
HYAB Youth Start-up Internship Programme (YSIP) 2025
Company Introduction
Greenmedia strives to build a Web 3.0 platform with AI and blockchain, helping foreign SMEs enter the Chinese market while achieving transparent digital content trading to benefit public creators.Job Function
Technology Research and Development
Job Description
- Perform onsite user support including PC hardware & software installation, configuration and technical support on multiple sites.
- Be responsible for applications support. (e.g. email and internal applications setup, maintenance and implementation, etc)
- Provide system support on system setup, maintenance, administration and monitoring.
- Monitor and respond to open tickets submitted through an incident management system.
- Prioritization and handling of service requests and incidents within predetermined SLAs.
- Be responsible for network setup, support, deployment and administration including but not limited to firewall, VPN, VLAN, WLAN, Switch, VC, Wireless router/AP, etc
- Prepare IT documentations such as user guidelines, policies and procedures for system/application operations and maintenance, etc.
- Assist in ad-hoc projects as assigned.
- Mange vendor on outsource IT technical support
Work Mode
Full-time, Part-time, Mix-mode (remain consistent within a calendar month)
Work Location
Lion Rock 72
Preferred Academic Disciplines
Engineering, Sciences, Technology
Preferred Skills and Knowledge
- Experience in Incident Management and Problem Management
- Be action oriented with strong personal and communication skills
- Must be self-starter, flexible, pro-active, and customer oriented
- Mature with strong interpersonal communication skills to balance users, internal IT team, and vendors