Job Responsibilities
- Responsible for office IT equipment, network, and server infrastructure operations, including software, hardware, cloud, data base
- Perform system installation, configuration, system patching, testing & monitoring
- Provide in-house technical support to small group of end-users
- Prepare proper documentation, notification, escalation, tracking and follow through actions of all incidents/service requested
- To review and document the IT documentations, formulate, and perform the User Acceptance Test, detailed reports on projects progress, problems, and solutions.
- Manage and work closely with Vendor on performance and follow up
- Participate in APAC project in any IT infrastructure related function
- Stay updated on emerging technologies and industry trends, providing recommendations for enhancing the IT infrastructure
Job Requirements
- Degree in Information Technology or a related discipline
- Minimum 6 years of relevant IT infrastructure experience
- Experience with PC/Laptop/Printer hardware, Windows Desktop, MS Office & Business
- Applications, VDI, VMWare Knowledge of Window Servers 2009-2012 (AD/DNS/DHCP/Hyper-V) Servers, Storage Servers & internetworking
- Experience in vendor management for infrastructure setup, project governance, implementation and change management
- Knowledge in Cloud infrastructure is a plus, hands on experience in design, setup and administration
- Excellent command in written and spoken English and Mandarin