Business Development

Business Operations Associate

Prepare presentation decks, proposals, and other business materials including user manuals and internal SOPs
Resolve client inquiries efficiently, troubleshoot the client’s issue navigating on the product web portal, and provide excellent client service to maintain the client’s satisfaction level
Perform regular manual accuracy checks to maintain the quality of the service
Improve customer’s experience by finding new training solutions and collecting client feedback and experiences on the product usage
Identify, report and follow up on issues with internal parties, and ensure all issues are resolved efficiently in an appropriate manner
Support any ad-hoc tasks as required during daily Sales Team operations

Fresh graduates are welcome
Minimum 1-3 years' experience (experience in customer success/sales operation support is preferred)
Bachelor’s Degree in business, marketing, information technology or related disciplines
Good command of verbal and written Chinese and English. Familiarity with business language is a plus
Highly proficient in MS Office applications, including Excel and PowerPoint
Strong analytical skills, independence and willingness to learn

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