Corporate Functions

IT Service Desk Analyst, APAC

Provide end user support for APAC regions including PC operating systems, hardware, video conference, applications, mobile devices and peripherals
Perform installation, upgrade and maintenance of software and hardware
Monitor and maintain Microsoft Windows Servers and Active Directory
Manage PC setup and deployment for new employees using standard hardware, images and software
Ensure timely resolution of incidents and fulfillment of service requests, adhering to predefined SLAs.
Maintain inventory of all equipment, software and licenses
Assist PC and IT accessories procurement
Collaborate with other team members in the IT department (regional and global) to support corporate ad-hoc projects or perform any IT related assignments

Higher Diploma or above in Computer Science, Information Technology or related disciplines
Experience working in IT Service Desk is an advantage
Good knowledge of MS Windows desktop and server, MS Office application (MS Office 365 environment, Windows 10, Windows Server 2012 - 2019, mac iOS)
Strong sense of responsibility, independent, self-motivated, can do attitude and customer- oriented
Proficient in English and Chinese communication, both in written and spoken

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