Marketing & Design

Community Specialist

Manage and moderate the GL.iNet community forum and reddit, facebook, twitter etc., ensuring a positive and engaging environment for users to seek assistance, exchange knowledge, and share experiences.
Respond promptly to community inquiries, technical questions, and support requests with accurate and helpful information.
Proactively engage with community members, fostering discussions, and promoting knowledge sharing.
Collaborate with the technical support and product development teams to address user issues, troubleshoot technical problems, and escalate complex cases when necessary.
Collect feedback from the community and effectively communicate insights to the product development team to inform future product enhancements.
Monitor and report on community trends, sentiment, and user satisfaction to identify opportunities for improvement and provide actionable recommendations.
Create and curate community resources, including FAQs, tutorials, and user guides, to empower community members and enhance self-help options.
Identify and engage with influential community members, advocates, and user groups to foster partnerships and expand the reach of the GL.iNet community.
Stay up-to-date with the latest networking trends, product updates, and industry best practices to provide accurate and relevant information to the community.
Contribute to the development and implementation of community engagement strategies and initiatives to drive community growth and member participation.

Bachelor's degree, preferably in computer science, information technology, or a related field but not a must
2+ years experience in community management, technical support, or a similar role within the technology or networking industry.
Strong technical knowledge and understanding of networking concepts, protocols, and hardware.
Excellent communication skills with the ability to articulate complex technical concepts to users of varying technical backgrounds.
Customer-centric mindset with a passion for helping and engaging with users to drive a positive community experience.
Familiarity with forum platforms and community management tools.
Strong problem-solving skills and the ability to think critically and analytically.
Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment.
Proficiency in English is required, and fluency in additional languages is a plus.

公司目录