Customer Success Engineer

Company Introduction

Ailyitics is a computer vision and AI tech startup incubated by Hong Kong Science & Technology Park (HKSTP) since 2024. Our video analytics solutions enables the construction industry to enhance safety and maximize productivity of operations by leveraging on video analytics to provide actionable by tapping into existing camera feeds. Customers leverage on our solution for assessing, subcontractor performance, worker awareness and onboarding, early risk identification, incident reporting as well as claims and disputes. Our solution also helps with 2 ESG goals, by ensuring that every single worker’s safety and wellbeing is being looked after and taken care of as well as having more efficient operations to reduce the overall carbon footprint. Ailytics has over 20+ pre-built readily deployable AI modules, that can cover 90% of common operational scenarios and is currently one of the leading video analytics solution providers in Asia with more than 100+ projects across 4 continents.

Job Function

Business Operation

Job Description

1. Cutomer and Site Management

• Act as the primary POC for customers and sites.
• Collaborate closely with customers to comprehend their technical needs and provide customized solutions.
• Offer technical guidance, and support throughout the deployments by understanding the users’ pain points and recommending solutions.
• Conduct training sessions and workshops to educate customers on the utilization of our products and technologies.
• Ensure customer satisfaction and retention.
• Monitor and report on key customer success metrics.
• Willingness to travel to customer sites as required.

2. Solution Administration

• Lead the implementation and integration of Ailytics’ Video Analytics solutions into customers’ workflows
• Conduct maintenance and daily checks on deployments, troubleshoot issues, and escalate matters to relevant internal stakeholders.
• Provide comprehensive support for the web dashboard and mobile applications to streamline the AI application functioning.
• Troubleshoot and resolve technical issues to ensure customer satisfaction.

Work Mode

Full-time

Work Location

Science Park (Pak Shek Kok)

Preferred Academic Disciplines

Business & Management, Engineering, Media and Communication, Sciences, Technology

Preferred Skills and Knowledge

As we embark on this next phase of innovation and expand our dynamic team, we are seeking talented individuals who are passionate about using their skills to contribute to our mission. We are eager to add to our operations team to support our rapidly increasing project portfolio. We're in search of someone who embodies an entrepreneurial spirit, capable of working closely with both key internal and external stakeholders. This role is pivotal in building and maintaining robust relationships, ensuring exceptional customer experiences, and driving our projects to success. If you're motivated by the challenge of scaling operations within a fast-paced, innovative environment, and have a proven track record of delivering results, we would love to hear from you.d have a proven track record of delivering results, we would love to hear from you.