Customer Service Officer Intern

Company Introduction

Medmind Technology is an award-winning healthcare technology startup supported by Hong Kong Science Park and City University of Hong Kong. We are dedicated to developing innovative products to promote healthy ageing. Our team is composed of university professors and healthcare professionals. Our mission is to provide an innovative and engaging experience for assessing, monitoring and intervening for diseases, with focus on dementia and other mental health disorders. We aim to create a socially-inclusive city with less stigma, better disease awareness, early detection and timely treatment. One of our products ‘NeuroGym’ is now widely used in more than 300 clients, including NGOs for rehabilitation and elderly service, hospitals, public media, schools and property development for promotion of gerontechnology and intergenerational bonding.

Job Function

Business Operation

Job Description

• Handle customer inquiries via email, phone, or in-person and provide timely responses.
• Assist in resolving customer complaints and ensuring customer satisfaction.
• Maintain and update customer records in the database.
• Support the team in preparing customer service reports and data analysis.
• Work closely with other departments to ensure smooth service delivery.

Work Mode

Mix-mode (remain consistent within a calendar month)

Work Location

Science Park (Pak Shek Kok)

Preferred Academic Disciplines

Arts & Humanities, Business & Management, Social Sciences

Preferred Skills and Knowledge

• Strong verbal and written communication skills.
• Excellent problem-solving and interpersonal abilities.
• Patience and empathy towards customer needs.
• Basic proficiency in Microsoft Office (e.g., Word, Excel).
• Fluency in multiple languages is a plus.